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Privacy Policy

This Privacy Policy explains how personal data is collected, used, protected, and disclosed by hell-spin-canada for all players and website visitors accessing services via hellspin777.com. This policy applies to all users engaging with the casino's online gaming platform and related services, effective as of November 6, 2025, and remains in force unless updated as outlined herein.

Who We Are

OBSERVE: The operating entity for hell-spin-canada on hellspin777.com is TechSolutions Group N.V., a company established under the laws of Curaçao, with registration number 144920. The legal address and headquarters are Dr. H. Fergusonweg 1, Willemstad, Curaçao. Regional management and billing are administered by TechSolutions (CY) Group Limited (HE 377018), Parthenonos 5, Flat 103, 2020, Nicosia, Cyprus.

  • Responsible Party: The Data Protection Officer (DPO) oversees compliance and privacy matters. For all privacy-related inquiries, please contact support@hellspin777.com (support) or complaints@hellspin777.com (complaints).
  • Business Scope: hell-spin-canada provides remote gaming services exclusively via hellspin777.com to users in Canada and other permitted jurisdictions.

What Personal Data We Collect

OBSERVE: hell-spin-canada, through hellspin777.com, collects a range of data categories to ensure regulatory compliance and optimal service delivery.

  • Personal Identification Data: Full name, date of birth, residential address, email address, phone number, government-issued ID, and other Know Your Customer (KYC) documents as required by law.
  • Technical Data: IP address, browser type, device identifiers, operating system, log data, access times, and referral URLs.
  • Payment Data: Credit/debit card details (tokenized), e-wallet identifiers, transaction history, withdrawal and deposit records, and other financial information necessary for processing payments and complying with anti-money laundering (AML) obligations.
  • Behavioral Data: Betting history, game play activity, clickstream data, interaction logs, preferences, and session information.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics, and advertising cookies for site functionality, analytics, and marketing purposes.

EXPAND: Certain data may be collected via third-party tools or affiliates, and supplementary information may be requested to verify identity and prevent fraud.

Legal Basis for Processing

  1. User Consent: Data is processed based on your explicit consent during registration or when you opt-in to specific services (e.g., marketing communications). You may withdraw consent at any time, subject to legal or contractual limitations.
  2. Contractual Necessity: Processing is necessary to fulfill obligations under the user agreement, including account management, payment processing, and delivery of gaming services.
  3. Legitimate Interests: We process data to protect the integrity of our services, prevent fraud, ensure network and information security, and improve user experience, provided such interests are not overridden by your rights and freedoms.
  4. Legal Compliance: Data processing is required to fulfill obligations under applicable laws, including AML, KYC, taxation, and reporting to authorities in Curaçao, Canada, and other relevant jurisdictions.

REFLECT: All processing activities are aligned with the Personal Information Protection and Electronic Documents Act (PIPEDA), relevant provincial laws in Canada, and international standards on data protection.

Purpose of Processing

  • Providing Casino Services: To register accounts, verify identity, process transactions, and deliver gaming experiences on hellspin777.com.
  • Service Improvement: To enhance platform usability, develop new features, and personalize content based on user interaction data.
  • Marketing and Communications: With user consent, to send promotional materials, updates, and targeted offers via email or onsite notifications.
  • Analytics and Research: To analyze website performance, user behavior, and preferences for business insights and optimization.
  • Fraud Prevention and Security: To detect and prevent fraudulent activities, ensure compliance with AML/KYC regulations, and safeguard user data.

EXPAND: Data may also be processed to enforce terms of use, manage support requests, and comply with regulatory audits.

Disclosure & Sharing

  1. Payment Partners: Data is shared with licensed payment processors and financial institutions to facilitate deposits and withdrawals.
  2. Service Providers: Third-party vendors (e.g., IT, analytics, security services) may access data under strict confidentiality agreements and only for authorized purposes.
  3. Regulatory Authorities: Data may be disclosed to regulators (e.g., Government of Curaçao) or law enforcement agencies to comply with legal obligations or in response to lawful requests.
  4. Affiliates and Marketing Networks: With user consent, certain data may be shared with affiliates and advertising networks for promotional activities, always subject to robust privacy safeguards.
  5. Corporate Transactions: In the event of a merger, acquisition, or asset transfer, user data may be transferred as part of business continuity, subject to applicable legal protections.

REFLECT: All data sharing is conducted under binding legal agreements, with data minimization and security measures enforced.

International Transfers

  • Data Destinations: Personal data may be transferred to servers and partners located in Curaçao, Cyprus, and other jurisdictions where TechSolutions Group N.V. or its service providers operate.
  • Protection Measures: All international transfers are protected by Standard Contractual Clauses (SCCs), binding corporate rules, or equivalent legal mechanisms to ensure compliance with Canadian and international data protection standards.
  • Legal Safeguards: Data recipients are contractually obligated to maintain confidentiality, apply appropriate security measures, and process data only as instructed by hell-spin-canada.

Regional Compliance Note: Transfers outside Canada are strictly controlled to ensure continued protection in line with PIPEDA and relevant provincial privacy laws.

Data Retention

  1. Retention Periods: Personal data is retained for the duration necessary to fulfill processing purposes and legal obligations. As a rule, identification and transactional data are stored for up to five (5) years following account closure or the last user activity, in compliance with AML and regulatory requirements.
  2. Deletion Criteria: Data is deleted or anonymized when:
    • The retention period expires;
    • Processing purposes have been fulfilled;
    • The user submits a valid deletion request, subject to legal or regulatory exceptions.
  3. Backup and Archival: Secure archiving may extend retention solely for regulatory defense, fraud prevention, or dispute resolution, after which permanent deletion is enforced.

REFLECT: All data retention and deletion practices are reviewed annually to ensure ongoing legal compliance and data minimization.

Your Rights

  1. Access: You have the right to request confirmation of whether your personal data is being processed, and to obtain a copy of such data.
  2. Correction: You may request rectification of inaccurate or incomplete personal information held about you.
  3. Deletion ("Right to be Forgotten"): Subject to legal limitations, you can request deletion of your data, especially when processing is no longer necessary or consent has been withdrawn.
  4. Restriction of Processing: You may request that processing of your data be restricted under certain circumstances (e.g., pending verification of accuracy or in case of an objection).
  5. Objection: You have the right to object to data processing based on legitimate interests or for direct marketing purposes.
  6. Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
  7. Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
  • Exercising Rights: To exercise any of the above rights, please contact support@hellspin777.com. Requests are processed free of charge unless manifestly unfounded or excessive, and you will receive a response within 30 days.
  • Legal Reference: These rights are provided in accordance with PIPEDA (Canada), and are aligned, where applicable, with GDPR standards to ensure maximum user protection.

REFLECT: hell-spin-canada maintains transparent and accessible procedures to ensure your rights are upheld promptly and efficiently.

Cookies & Tracking Technologies

  1. Types of Cookies:
    • Session Cookies: Temporary cookies deleted after each session, necessary for website functionality.
    • Persistent Cookies: Remain on your device for a set period to remember preferences and improve user experience.
    • Third-Party Cookies: Set by analytics providers (e.g., Google Analytics), advertising partners, or affiliates to track usage patterns and deliver targeted ads.
  2. Purposes:
    • Functional: Ensure the site operates as intended.
    • Analytics: Gather data for service improvement and statistical analysis.
    • Advertising: Serve personalized content and offers, subject to user consent.
  3. Management: You can control or disable cookies through browser settings or by using any internal cookie management panel provided on hellspin777.com. Blocking certain cookies may affect site functionality.

Regional Compliance Note: User consent for non-essential cookies is obtained as required by Canadian and EU ePrivacy standards.

Data Security

  1. Encryption: All data transmissions are secured using TLS 1.2 or higher, with data encrypted both in transit and at rest using industry-standard cryptographic protocols.
  2. Access Controls: Multi-factor authentication (MFA), strict user access management, and role-based permissions are enforced to prevent unauthorized data access.
  3. Security Audits: Regular internal and third-party security assessments are conducted to identify and mitigate risks.
  4. Staff Training: All personnel receive ongoing training in data protection, privacy policies, and security best practices.
  5. Incident Response: A documented incident response procedure ensures prompt identification, containment, and notification of data breaches in accordance with PIPEDA and global standards.
  6. Compliance: Data security frameworks are aligned with ISO 27001 and SOC 2 standards where applicable, ensuring robust protection of user data.

REFLECT: Security measures are continuously updated to address emerging threats and regulatory developments, demonstrating hell-spin-canada's commitment to user data safety on hellspin777.com.

Complaints & Contacts

  1. Inquiry Channels:
  2. Complaint Procedure:
    • Submit your complaint or inquiry via email or postal address, clearly indicating the nature of your concern.
    • All complaints will be acknowledged within five (5) business days and resolved within thirty (30) days, barring exceptional circumstances.
    • If dissatisfied with the response, you may escalate your complaint to the relevant data protection authority.
  3. Supervisory Authorities:

REFLECT: hell-spin-canada is committed to transparent and responsive complaint handling, ensuring user rights are respected at every stage.

Updates

  1. Notification Procedure: Users will be notified of policy updates by email, website banners, and account dashboard alerts at least thirty (30) days prior to the effective date of any material changes.
  2. Version Control: The policy includes a 'Last updated: November 6, 2025' timestamp. A changelog of material updates will be maintained for reference.
  3. User Options: Users may object to significant policy changes or close their account prior to the effective date without penalty if they disagree with new terms.

REFLECT: Ongoing transparency and timely communication ensure you are always informed about how your data is handled by hell-spin-canada on hellspin777.com.