Contact Us
At hell-spin-canada (operating exclusively via hellspin777.com), we are committed to providing transparent, accessible, and fully compliant communication channels for all users in Canada and globally. Our support services are structured to ensure that all inquiries, concerns, and feedback receive prompt, professional, and legally compliant responses, in alignment with industry standards and applicable Canadian and Curaçao regulations.
How to Contact Us
- Email Support: For general support, please email us at support@hellspin777.com. This address is monitored by our support professionals 24/7 to ensure all queries are addressed swiftly and in accordance with our legal obligations under applicable law.
- Complaints and Escalations: Should you have a formal complaint or require escalation beyond initial support, please direct your communication to complaints@hellspin777.com. All complaints are handled in strict accordance with our dispute resolution policy and applicable consumer protection regulations.
- Live Chat and Telephone: For expedited support, utilize the live chat feature available on hellspin777.com. While a direct telephone number is not currently specified, our team is accessible via chat 24/7, ensuring continuous service availability.
- Contact Form: You may also use our secure contact form below to submit your inquiry directly to the relevant department. Please provide accurate information to facilitate prompt handling.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Corporate and Licensing Information
- Operator: hell-spin-canada is operated exclusively via hellspin777.com under the management of TechSolutions Group N.V., registered in Curaçao (registration number: 144920).
- Headquarters: Dr. H. Fergusonweg 1, Willemstad, Curaçao.
- Regional Office: Parthenonos 5, Flat 103, 2020, Nicosia, Cyprus.
- Gaming License: License number 8048/JAZ2017-067, issued by the Government of Curaçao, valid through 2025.
Legal Disclosures and User Protections
- Privacy and Data Protection: All personal information submitted through our contact channels is handled in accordance with our Privacy Policy, as well as applicable Canadian and international data protection laws. Your data will be used solely for the purpose of handling your inquiry and will not be shared with third parties except as required by law or regulatory authorities.
- Dispute Resolution Procedures: If you are dissatisfied with the response received from our support or complaints department, you have the right to escalate the matter in accordance with our formal dispute resolution process. This process is conducted transparently, with due regard to consumer protection standards and industry best practices. Detailed procedures are available upon request.
- Regulatory Compliance Statement: hell-spin-canada operates strictly within the legal frameworks established by Curaçao and complies with all applicable Canadian gambling laws for remote services offered to Canadian clients. All users are encouraged to ensure their activities are legal in their local jurisdiction before engaging with our services.
Response Timeframes and Service Commitments
- Standard Response: All inquiries received via email or the contact form will be acknowledged within one business day (by 2025 standards), with resolution timeframes subject to the complexity of the matter and applicable regulatory requirements.
- 24/7 Availability: Our support and complaints channels remain operational at all times, including weekends and statutory holidays, to ensure uninterrupted access to assistance.
Regional Compliance Note:
All contact procedures, legal disclosures, and data handling practices are designed to ensure full compliance with Canadian law, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA), Anti-Spam Legislation (CASL), and relevant provincial gaming regulations. Users may request additional information about our complaint handling, dispute resolution, or data protection practices at any time via the channels provided above.
Last updated: 2025-11-06. All information herein is current as of the stated date and subject to periodic review in accordance with legal and regulatory changes.